Dear Customer,

Please be aware that FAI will be operating with a reduced staff on the days between Christmas and New Year (27th, 28th & 29th).

This is due to a reduced service by carriers in the UK, resulting in a much earlier collection time for those parcels shipped on a next-day service. FAI is required to have all parcels packed and loaded by 2 pm, so to be certain your parcel will make the collection time please get your orders in by 12 noon.

Whilst we will make every effort to promptly process orders received after that time, we cannot guarantee that the parcel won’t miss the carrier’s collection slot. If the slot is missed the parcel will of course be despatched the next working day.

Please see the table below for cut-off times and delivery schedules.