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In a fast changing and increasingly complex industry, where the emphasis is on best service, fast delivery and seamless operation, why can it take up to three months or more for you to receive a technical report from a manufacturer when something goes wrong?
At FAI, we think that this is an unacceptable industry practice and is why we have designed a programme to speed up the claims handling process.
TECHNICAL EXPRESS is a quick, efficient way to return any FAI product that is subject to a warranty claim with labour, direct to our technical department.
The programme is so simple because it has been specifically introduced to make your life easier and to help maintain a good relationship with your customer. On the rare occasion where an FAI product is returned as a warranty with labour, simply phone FAI and we will look after the rest.
*Our warranty tracking system is only for use by authorized distributors and not garages or private individuals. Logins can be obtained by contacting our Technical Department on 01525 351800